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Return Policy

Return Policy  by 
Items may be returned within 30 days of the delivery date unless the item is used or sold as-is. Please contact customer service by phone 855-365-5387 or e-mail us to request an RA number for a return.

Returns without an RA number will not be accepted. Returned items must be new and include original packaging. Buyer is responsible for the cost of return shipping unless the item was shipped in error. All product returns are subject to a 25% restocking fee.

Return Address:
Staircase & Railing Store - The Dillon Group
Attn: Returns
5017 Boone Avenue - 200
Minneapolis, MN 55428


Please note that when items are returned for a refund, any and all refunds must be refunded to the original purchaser.